Reputable Financial Services firm is seeking a Client Service Associate who is a motivated, detail oriented and creative problem solver to join their growing team. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to manage assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Series 7 & 66 licenses preferred.
Essential Duties And Responsibilities
- Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
- Helps manage and standardize best practices for various activities: new client on-boarding, large client liquidity events, private placement investment monitoring.
- Trading of both discretionary and non-discretionary products, model maintenance and performance tracking.
- Servicing of alternative investments and foreign accounts, including setup and maintenance.
- May participate in live meetings with the Financial Advisor and their respective client(s).
- Manages budgeting and tracking of Financial Advisor expenses.
- Creates reports to build more practice efficiencies, identify key practice performance metrics, and helps implement processes to further enhance the team’s performance.
- Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.
- Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.
- Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
- May solicit order from clients at the direction of the Financial Advisor.
- Receives unsolicited orders from the clients; may enter unsolicited trades at the direction of the Financial Advisor.
- Assists Financial Advisors with marketing efforts including seminars, mail and other client-facing events.
- Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
- Acts as mentor and resource to junior team members; manages team workflow and works towards creating greater team operational efficiencies.
